Who we are
Charly's Burgers is a family-owned burger shop at 2320 N Cicero Ave, Chicago, IL 60639. When this notice says "we," "us," or "Charly's," it means Charly's Burgers. This policy explains what information we collect when you visit charlysburgers.com, why we collect it, and what we do with it.
What we collect
We collect a limited amount of information — only what we need to run the site and improve your experience:
- Automatic technical info: IP address, browser type, operating system, pages visited, time on site, referring site.
- Cookies and analytics: to understand which parts of the site are useful and to fix problems.
- Preferences: your language choice (English / Spanish) is stored in your browser so you don't have to re-pick it.
- Online orders: processed by Square, not by us. Square handles your name, email, phone, and payment under its own privacy policy.
How we use it
- To run the site and make sure pages load correctly.
- To understand how people use the site so we can improve it.
- To respond to questions or messages you send us.
- To meet legal obligations when they apply.
We do not sell your personal information. Ever.
Third-party services
Some parts of the site rely on third-party tools. Each one has its own privacy policy:
- Netlify — hosting.
- Square — online ordering.
- Google Maps — the map on the Location page.
- YouTube (youtube-nocookie.com) — the video on our home page.
- Google Fonts — the site typography.
- Instagram — links to @charlysburgerschicago open Instagram.
Cookies
We use basic cookies and browser storage (localStorage / sessionStorage) to remember your preferences — like your language choice and whether you've already dismissed Pancho the mascot. You can block cookies in your browser settings; some features may not remember your choices.
Your rights
If you live in California, Illinois, the EU, the UK, or other jurisdictions with privacy laws, you have the right to request access, correction, or deletion of your personal information. Email us at hello@charlysburgers.com and we'll respond within the timeframes the law requires.
Children
The site is not directed to children under 13, and we do not knowingly collect information from children.
Changes to this policy
If we update this notice, we'll change the "Updated" date at the top. Significant changes will be announced on the home page.
Contact
Questions about this notice or your data? Reach us:
- hello@charlysburgers.com
- (773) 887‑5481
- Charly's Burgers · 2320 N Cicero Ave · Chicago, IL 60639
